BMM 226 Principles of Quality Management

This course addresses the study of theory and practice for quality management. The theories of past management contributors are examined as a precursor for today's quality management practices. An in-depth view of the writings from Philip Crosby, W. Edward Deming, Armand Feigenbaum, Kaoru Ishikawa, Joseph Juran, John Oakland, Taiichi Ohno, Shigeo Shingo and Genichi Taguchi are examined. This course introduces the student to contemporary developments in theory and practice of quality thinking to improve quality systems. Applied principles and techniques of quality philosophies are examined and utilized to drive resolution in quality manufacturing. A look at benchmarking and lean tools for continuous improvement, quality circles to engage both internal and external stakeholders is reviewed. What are Quality Systems and how does ISO 9000 affect them; how is ISO 9000 interpreted and what are its limitations. Areas of study include: barriers to quality, the emergence of management, contingency theory, critical systems thinking including Senge's Learning Organization, managing responsibilities of a quality system, a comparison of significant contributors to quality theories and organizations as systems. (F, Sp, Su)